Terms of Service

Last Updated: May 6, 2026

Welcome to UptimeAudit. These Terms of Service ("Terms") govern your access to and use of UptimeAudit's website, services, and applications (collectively, the "Service"). Please read these Terms carefully before using our Service.

1. Acceptance of Terms

By accessing or using UptimeAudit, you agree to be bound by these Terms of Service and our Privacy Policy. If you are using the Service on behalf of an organization, you represent and warrant that you have the authority to bind that organization to these Terms. If you do not agree to these Terms, you may not access or use the Service.

2. Description of Service

UptimeAudit provides a software platform for:

• Uptime Monitoring: Continuous monitoring of public third-party vendor status pages and health endpoints to detect service disruptions and outages.
• SLA Breach Detection: Automated identification of potential Service Level Agreement violations based on vendor uptime commitments.
• Claim Drafting: Generation of pre-filled SLA credit request templates (and, for Business tier, AI-personalized drafts) for you to review and submit to your vendor. UptimeAudit does not submit claims on your behalf.
• Evidence Collection: Generation of evidence summaries based on observed status-page and ping data.
• Recovery Tracking: Dashboard and reporting for tracking claim status and recovered credits, as self-reported by you.

3. Subscription Plans and Fees

UptimeAudit offers the following subscription tiers, billed monthly:

• Pro ($5/month): Up to 20 service-region monitors, pre-filled claim templates, deadline tracking, evidence packages, daily status digest, claim alerts.
• Business ($49/month): Everything in Pro plus unlimited monitors, AI-personalized claim drafts, and priority support.

Subscription fees are charged in advance on a monthly basis. All fees are non-refundable except as expressly stated in these Terms or required by applicable law. We reserve the right to modify pricing with 30 days' notice to active subscribers.

4. Fees and Billing

Your subscription fee covers all features included in your plan tier. There are no additional commission fees or hidden charges on recovered SLA credits. You keep 100% of all credits recovered through the platform.

Billing is handled securely through Stripe. You may manage your payment method, view invoices, and cancel your subscription at any time through the Billing section of your dashboard.

5. Customer-Submitted Claims

UptimeAudit drafts claim templates and provides them to you. You — not UptimeAudit — submit each claim to the vendor. You retain sole control over what is submitted, when, and to whom.

You represent and warrant that:

• You are an authorized account holder or administrator for the vendor accounts you provide identifiers for.
• Any billing account numbers or identifiers you enter are accurate and belong to your organization.
• Any information you submit to a vendor (including text drafted by UptimeAudit and edited by you) is your responsibility before submission.

You may stop using the drafting feature at any time by disabling specific vendors in your dashboard or canceling your subscription.

6. User Responsibilities

You agree to:

• Provide accurate and complete account information, including billing details and vendor account identifiers.
• Maintain the security of your account credentials and notify us immediately of any unauthorized access.
• Not use the Service for any unlawful purpose or in violation of any vendor's terms of service.
• Not attempt to file fraudulent claims or misrepresent downtime impact.
• Promptly report any credits received from vendors as a result of our claims.

7. No Guarantee of Recovery

We do not guarantee that any specific claim will be approved. Vendors retain final discretion over SLA credit approvals based on their own terms, data, and internal policies. Claim outcomes depend on factors outside our control, including:

• Vendor SLA policies and credit calculation methodologies.
• Evidence requirements and documentation standards.
• Your specific service tier and contract terms with the vendor.
• Vendor discretion in interpreting outage scope and impact.

We are not liable for denied claims, delayed processing, or credit amounts less than estimated.

8. Intellectual Property

The Service, including all content, features, functionality, software, and documentation, is owned by UptimeAudit and protected by intellectual property laws. You are granted a limited, non-exclusive, non-transferable license to access and use the Service for your internal business purposes during your active subscription.

You may not:

• Copy, modify, or create derivative works of the Service.
• Reverse engineer, decompile, or disassemble any aspect of the Service.
• Remove or alter any proprietary notices or labels.
• Resell, sublicense, or commercially exploit the Service without our written consent.

9. Termination

By You: You may cancel your subscription at any time through your account settings or by contacting support@uptimeaudit.io. Cancellation takes effect at the end of your current billing period. No refunds are provided for partial months.

By Us: We reserve the right to suspend or terminate your account immediately if:

• You violate these Terms or our Acceptable Use Policy.
• You fail to pay subscription fees when due.
• We reasonably believe your use poses a security risk or legal liability.
• We discontinue the Service (with 90 days' notice for paying subscribers).

Upon termination, your right to access the Service ceases immediately. Outstanding subscription fee obligations survive termination.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• No Indirect Damages: UptimeAudit shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, revenue, data, or business opportunities, arising from your use or inability to use the Service.
• Cap on Liability: Our total liability for any claims arising from or related to these Terms or the Service shall not exceed the greater of (a) the fees you paid to us in the 12 months preceding the claim, or (b) $100.
• No Warranty: The Service is provided "AS IS" and "AS AVAILABLE" without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose, or non-infringement.

11. Indemnification

You agree to indemnify, defend, and hold harmless UptimeAudit, its officers, directors, employees, and agents from any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising from:

• Your use of the Service or violation of these Terms.
• Your violation of any third-party rights, including vendor terms of service.
• Any claims filed on your behalf that are later determined to be fraudulent or inaccurate.
• Your failure to accurately report credits received.

12. Dispute Resolution

Informal Resolution: Before initiating formal proceedings, you agree to contact us at legal@uptimeaudit.io to attempt to resolve any dispute informally within 30 days.

Binding Arbitration: Any dispute not resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. The arbitration shall be conducted in Wilmington, Delaware, before a single arbitrator. The arbitrator's decision shall be final and binding.

Class Action Waiver: You agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated, or representative action. You waive any right to participate in class actions against UptimeAudit.

Exceptions: Either party may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of the State of Delaware, United States, without regard to its conflict of law provisions. For any matters not subject to arbitration, you consent to the exclusive jurisdiction of the state and federal courts located in Delaware.

14. Changes to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or by posting a notice on our website at least 30 days before the changes take effect. Your continued use of the Service after the effective date constitutes acceptance of the updated Terms. If you do not agree to the changes, you must stop using the Service and cancel your subscription.

15. Contact Information

For questions about these Terms, please contact us:

• Email: legal@uptimeaudit.io
• Support: support@uptimeaudit.io
• Address: UptimeAudit, Inc., 251 Little Falls Drive, Wilmington, DE 19808, USA

By using UptimeAudit, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.